Payments & Refund Policy

Last Updated: October 19, 2026

Fresh Day Care+ Weight Loss Guarantee

The Guarantee applies only to eligible plans expressly offered with it before purchase. Approved claims receive a full refund of Covered Program Payments, including consultation and medication, less prior reimbursements of those same payments. The $75 consultation retention, general nonrefundability language, and discretionary refund deductions elsewhere in these policies do not apply to an approved Guarantee claim.

The version included with your purchase controls your Guarantee. Later policy changes do not reduce an existing participant’s rights. You can cancel normally at any time; no extra renewal is required during claim review after four-month completion.

Read the full Guarantee terms

At Fresh Day Meds, we strive to provide transparent and accessible telehealth care. Please read this policy carefully to understand how payments are processed, how refunds are handled, and why prescription medications cannot be returned.

1. Payment Authorization & Processing

When you place an order on Fresh Day Meds, a temporary authorization hold is placed on your credit or debit card for the full amount of the treatment plan. This is not a final charge; it is a reservation of funds to ensure payment can be captured if your prescription is approved.

Medical Evaluation

The physician consultation is included in your treatment-plan price when treatment proceeds. An initial consultation is complimentary only if the physician begins the medical evaluation and determines that you are not a candidate for treatment. Cancellation, refusal to proceed, and nonresponse after consultation work begins follow the $75 consultation-fee policy below. Paid automatic renewals follow the separate renewal terms.

2. Approval & Denial Scenarios

Your final charge depends on the outcome of the medical review:

If Your Prescription is Approved:

We will capture the full authorized amount for your treatment plan. Your order will be processed immediately and sent to the pharmacy for fulfillment. Refunds are not guaranteed after capture. Customer service may review a request as a courtesy under the policy below.

If the Physician Determines You Are Not a Candidate:

If the physician begins the initial medical evaluation and determines that you are not a candidate for treatment, the consultation is complimentary and the authorization hold is released. This does not include choosing to cancel, refusing to proceed, or not responding after consultation work begins; those situations follow the $75 consultation-fee policy in the Terms of Service. Your bank controls when the released hold disappears.

3. Physician Consultation Fees, Cancellation & Nonresponse

When the consultation begins. A consultation begins when a licensed physician starts documented clinical work on your request, such as reviewing your medical intake or records, assessing treatment eligibility, or contacting you by clinical chat or phone. Submitting an intake form or entering a queue alone does not establish that this work has begun.

Cancellation or refusal to proceed. If you cancel, withdraw your request, or refuse to proceed after the physician has begun your consultation, a $75 physician consultation fee applies for the professional services already provided, even if no prescription is issued or medication is shipped. This includes declining to continue after requesting or agreeing to treatment. Choosing not to proceed is different from the physician determining that treatment is medically inappropriate.

Nonresponse and missed calls. If you stop responding after the physician has begun your consultation, we will send a final written notice giving you at least 24 hours to respond. If you do not respond by that deadline, we may close the consultation, cancel the order, and collect the $75 consultation fee. A missed call alone does not establish that the consultation was completed.

Phone consultations are handled in the physician's queue without a scheduled appointment time. Keep your phone accessible, allow calls from unknown numbers, keep your voicemail available, and promptly respond to clinical messages or return the physician's call using the callback instructions provided.

Payment and unused funds. Where an authorization hold remains available, we may collect the $75 fee from that hold and release the unused balance. If the hold has expired, we may collect the fee only through a payment method authorized for this purpose or request payment separately. Any consultation amount already collected for the same visit counts toward the $75 fee; it is not charged twice. If an order has already been paid or sent to the pharmacy, the separate fulfillment and refund rules apply, and this fee does not guarantee cancellation or limit the order cost to $75.

You may decline or withdraw from treatment. Doing so does not waive a disclosed fee for clinical services already provided. The consultation fee is non-refundable once incurred, except where required by law or where a billing error is confirmed. A physician determination of medical ineligibility during the initial evaluation does not incur this fee. Paid automatic renewals follow the separate renewal consultation-fee terms.

This clarification applies to consultation requests made under these terms on or after October 16, 2026. Earlier consultations remain subject to the terms accepted at that time.

Future auto refills, current orders, and support requests

This changes future auto refills only. It does not change, cancel, or refund a current order or a renewal payment that has already been processed. An order already started in the physician or pharmacy process cannot be changed through these controls. Already-paid shipments continue on their committed schedule.

Manage your subscription in Billing Management or Tickets. Choose your reason, review the effects, and confirm. A change is complete only when the portal or our team confirms it. Opening a ticket does not pause or cancel your auto refills. Your current billing schedule continues until a change is confirmed.

Indefinite pause and resuming at your current price

Pause indefinitely and keep your current price for this plan. Return to your portal to resume without another purchase. We will show the amount due and ask you to confirm before charging your card. There is no automatic restart date. No new renewal payments or unpaid paused cycles accumulate during the pause. The price guarantee applies to the same plan, quantity, and billing cadence confirmed when pausing. If automatic resumption cannot honor that price, the subscription stays paused while support assists.

Cancellation and restarting

There is no fee merely for cancelling future auto refills. After cancellation, restarting requires a new checkout at our current prices. Your previous price is not guaranteed. Checkout uses your current eligibility, including transfer-patient pricing when applicable. Cancelling future refills does not require a current order to finish.

Renewal consultation fee and courtesy review

Under the updated subscription terms, $75 of each successful automatic renewal payment is applied to the consultation fee. If customer service can obtain a courtesy refund, this fee is retained from that payment. Physician-visit cancellation and refunds are not guaranteed. Any consultation fee already collected for the same visit counts toward the $75 fee and is not charged twice. The renewal consultation fee is part of the renewal payment, not an extra $75 added to it. An unpaid or failed renewal does not incur this allocation. If a courtesy refund is approved, the fee is retained once from the payment, accounting for any prior partial refunds.

Customer service may attempt to cancel a physician visit or obtain a refund as a courtesy. Neither outcome is guaranteed. Do not consider a current order cancelled or a refund approved until our team separately confirms the outcome. The policy version accepted for the relevant payment governs; updated terms do not create historical acceptance.

Optional help and messages

Pricing review is optional and does not guarantee a price match or discount. If you have side effects, you may message the existing clinical-support and physician team; this does not require another consultation before cancelling future refills. Paused or cancelled subscriptions stop subscription campaigns; essential account, support, payment and existing-order messages continue.

4. No Returns on Prescription Medications

Due to federal and state pharmacy regulations, we cannot accept returns of prescription medications for any reason. This applies even if the package is unopened.

Safety: Once a medication has left the pharmacy, the chain of custody is broken, and it cannot be resold or reused.
Disposal: If you have unwanted medication, please dispose of it responsibly at a local drug take-back location. Do not mail it back to us.

5. Order Cancellations

Before Entering the Physician's Waiting Room:

If you wish to cancel or modify your order before it enters our physician's waiting room, sign in and submit a request through Support in the patient portal as soon as possible. Our support team will do their best to accommodate your request; however, cancellation or modification is not guaranteed.

After Entering the Physician's Waiting Room:

A current order that has entered the physician or pharmacy process cannot be changed by self-service pause or cancellation. Customer service may attempt a physician-visit cancellation or discretionary refund as a courtesy; neither is guaranteed. Future auto refills remain independently cancellable.

6. Company-Initiated Cancellations

Fresh Day Meds reserves the right, at its sole discretion, to cancel any order at any stage of fulfillment and to issue a full or partial refund to the original payment method. Company-initiated refunds do not require customer consent or confirmation.

A discretionary refund does not modify the no-returns policy for prescription medications, nor does it establish a precedent for future refunds. For full details, please review our Terms and Conditions.

7. Damaged or Incorrect Orders

While we cannot accept returns, we will ensure you receive the correct treatment. If your order arrives damaged, broken, or contains the wrong medication, please contact our support team within 3 days of delivery.

Resolution: We will work with the pharmacy to ship a replacement at no additional cost to you.
Evidence: Please take photos of the damaged packaging/product, as we may need them for our internal records with the carrier.

Questions About This Policy?

If you have questions about our Payments & Refund Policy or need assistance with an order issue, please contact our support team:

Existing-patient support: Sign in and open Support

Related Policies

For more information about our services and policies, please review: