Subscription Terms & Cancellation Policy
Last updated: October 19, 2026
Fresh Day Care+ Weight Loss Guarantee
The Guarantee applies only to eligible plans expressly offered with it before purchase. Approved claims receive a full refund of Covered Program Payments, including consultation and medication, less prior reimbursements of those same payments. The $75 consultation retention, general nonrefundability language, and discretionary refund deductions elsewhere in these policies do not apply to an approved Guarantee claim.
The version included with your purchase controls your Guarantee. Later policy changes do not reduce an existing participant’s rights. You can cancel normally at any time; no extra renewal is required during claim review after four-month completion.
Read the full Guarantee terms1. Subscription Billing & Auto-Renewal
By enrolling in a Fresh Day Meds subscription, you authorize us to charge the total amount on the renewal schedule disclosed for the plan you select at checkout. Current compounded GLP-1 one-month plans renew every 23 days, and current compounded GLP-1 three-month plans renew every 83 days, as shown before you authorize payment.
Current compounded GLP-1 plans for new enrollments: Tirzepatide is $179 for a one-month plan, $140/month — $420 total for a new-to-GLP-1 three-month plan, and $156/month — $469 total for a transfer three-month plan. Semaglutide is $140 for a one-month plan, $99/month — $299 total for a new-to-GLP-1 three-month plan, and $128/month — $385 total for a transfer three-month plan. The exact total and renewal schedule are shown before payment authorization.
Card checkout places a temporary authorization hold for the plan price. We capture the treatment-plan payment after physician approval. If the physician determines during the initial evaluation that you are not a candidate, the hold is released with no consultation charge. If you cancel or refuse to proceed after consultation work begins, a $75 consultation fee applies; nonresponse follows the final 24-hour notice process in the Terms of Service. Your bank controls when a released hold disappears. After the initial approved order, the three-month plan automatically renews and the applicable total is charged every 83 days until canceled.
2. Three-Month Tirzepatide Price Lock
A continuously active plan renews on the Product and Stripe Price accepted when that customer enrolled, including grandfathered plans. A later storefront price change does not change an existing subscription. Any new or restarted subscription shows its exact current price and cadence for confirmation before payment.
The price lock does not carry over if you cancel and later re-enroll, change medications, change to a different plan or billing cadence, or change between new-to-GLP-1 and transfer eligibility. Any different price must be disclosed before you accept the new plan.
3. Fulfillment & Shipping Timing
The Compounded Tirzepatide - 3 Month Plan includes the required telehealth review, medication if prescribed, injection supplies, ongoing support, and free expedited cold-chain shipping. There is no separate membership fee for this plan.
We may begin renewal review or fulfillment preparation before the next three-month term to help avoid a treatment gap. Preparation timing does not change the disclosed billing cadence: the subscription charge is processed every 83 days.
4. Pause, Cancel, Resume and Restart
Future auto refills, current orders, and support requests
This changes future auto refills only. It does not change, cancel, or refund a current order or a renewal payment that has already been processed. An order already started in the physician or pharmacy process cannot be changed through these controls. Already-paid shipments continue on their committed schedule.
Manage your subscription in Billing Management or Tickets. Choose your reason, review the effects, and confirm. A change is complete only when the portal or our team confirms it. Opening a ticket does not pause or cancel your auto refills. Your current billing schedule continues until a change is confirmed.
Indefinite pause and resuming at your current price
Pause indefinitely and keep your current price for this plan. Return to your portal to resume without another purchase. We will show the amount due and ask you to confirm before charging your card. There is no automatic restart date. No new renewal payments or unpaid paused cycles accumulate during the pause. The price guarantee applies to the same plan, quantity, and billing cadence confirmed when pausing. If automatic resumption cannot honor that price, the subscription stays paused while support assists.
Cancellation and restarting
There is no fee merely for cancelling future auto refills. After cancellation, restarting requires a new checkout at our current prices. Your previous price is not guaranteed. Checkout uses your current eligibility, including transfer-patient pricing when applicable. Cancelling future refills does not require a current order to finish.
Renewal consultation fee and courtesy review
Under the updated subscription terms, $75 of each successful automatic renewal payment is applied to the consultation fee. If customer service can obtain a courtesy refund, this fee is retained from that payment. Physician-visit cancellation and refunds are not guaranteed. Any consultation fee already collected for the same visit counts toward the $75 fee and is not charged twice. The renewal consultation fee is part of the renewal payment, not an extra $75 added to it. An unpaid or failed renewal does not incur this allocation. If a courtesy refund is approved, the fee is retained once from the payment, accounting for any prior partial refunds.
Customer service may attempt to cancel a physician visit or obtain a refund as a courtesy. Neither outcome is guaranteed. Do not consider a current order cancelled or a refund approved until our team separately confirms the outcome. The policy version accepted for the relevant payment governs; updated terms do not create historical acceptance.
Optional help and messages
Pricing review is optional and does not guarantee a price match or discount. If you have side effects, you may message the existing clinical-support and physician team; this does not require another consultation before cancelling future refills. Paused or cancelled subscriptions stop subscription campaigns; essential account, support, payment and existing-order messages continue.
5. Renewal Notices
Fresh Day Meds sends a renewal reminder to the email address on file 7 days before an upcoming renewal. You remain responsible for submitting a cancellation request before the renewal is processed if you do not want the upcoming subscription term.
6. Returns & Refunds for Prescription Medications
Returns are not accepted for prescription medications, and there is no return window. Due to federal and state requirements protecting pharmaceutical safety and integrity, medication cannot be restocked or resold after it has been dispensed.
If a clinician does not approve treatment, the authorization hold is released and there is no final charge. Once a prescription is approved and the order enters pharmacy processing, refunds are not guaranteed. Any courtesy review follows the policy above. Canceling a subscription stops future renewals; it does not refund an approved or fulfilled term.
Lost, damaged, or temperature-compromised packages are handled under our Shipping Policy. Contact support promptly so we can investigate and, when appropriate, arrange a replacement.